Wednesday, 21 May 2025



NP (SL) Champions Qualitative Service Delivery that Brings Utmost Satisfaction to Customers
By Amin Kef (Ranger)

NP (SL) Ltd is today proudly recognized as the leading petroleum marketing company in Sierra Leone. For years, it has consistently proven itself as a reliable, customer-focused business that not only delivers fuel but also plays a major role in supporting communities and driving national development.

Across the country, NP (SL) has built a strong network of Filling Stations that serve thousands of customers daily. These stations are fitted with modern, digital pumping machines that show the exact quantity of fuel and the price at the same time. This gives customers full confidence that they are getting what they pay for, helping to make every transaction transparent and fair.

But NP (SL) is not just about selling fuel. The company also markets high-quality petroleum products, including the well-known Castrol Oil, trusted by drivers and mechanics for keeping engines running smoothly and extending vehicle life.

For cooking, NP Gas has become a favorite in many homes. It is clean, fast, safe and certified by the Environment Protection Agency, making it a great choice for modern, environmentally friendly cooking.

Adding to its modern solutions, NP (SL) introduced the NP Energy Pass Card; a smart innovation that lets customers buy fuel without using physical cash. The card can be reloaded and used at select Filling Stations, allowing for easier budgeting, better security and faster service. Businesses, private vehicle owners and families all benefit from this convenient and efficient payment method.

One of the company’s strongest values is its support for Sierra Leonean workers. NP (SL) gives top priority to employing Sierra Leoneans, helping to reduce unemployment and build local expertise. It only brings in foreign workers when absolutely necessary, showing its deep belief in the potential of its own people.

NP (SL) is also a company that gives back. It built a specialized Burns Unit at Connaught Hospital in Freetown to treat victims of burns; a service that has saved many lives. To support sports and youth development, the company constructed squash courts at some secondary schools and colleges. In education, it continues to help schools near its Terminal in Kissy and other places by building infrastructure and supplying learning materials.

The petroleum marketing company has grown beyond Sierra Leone’s borders with successful branches in Guinea, Liberia, Ivory Coast and The Gambia. In each of these countries, the company is thriving, offering the same high standards of service and care that it is known for at home.

Known proudly says “1st for Customer Care,” NP (SL) continues to live up to its name. Through innovation, trust and a strong sense of national duty, the company has become more than just a fuel provider; it is a driving force behind progress in Sierra Leone. https://thecalabashnewspaper.com/np-sl-champions-qualitative-service-delivery-that-brings-utmost-satisfaction-to-customers/

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