Orange Sierra Leone has reaffirmed its commitment to strengthening digital connectivity, improving customer experience and expanding investments in the country’s telecommunications sector during the 7th National Telecommunications Commission Authority (NaTCA) Consumer Parliament held in Kenema under the theme: “Connectivity for Accelerated Growth.”

The high-level engagement, hosted on Thursday, 22 May 2026 at the Kenema City Council Hall, brought together consumers, regulators, Members of Parliament, telecommunications service providers, consumer protection agencies and other key stakeholders to discuss pressing issues affecting customers and the telecommunications sector.

Representing Orange Sierra Leone at the forum, Alpha Bundu underscored the company’s enduring contribution to Sierra Leone’s telecommunications landscape, noting that the company has maintained operations in the country for nearly three decades.

According to him, Orange Sierra Leone traces its origins to Celtel, having served the country for 29 years, while the Orange brand itself has spent the last ten years consolidating and expanding its presence nationwide.

“Our presence here is to listen to the concerns of our customers because we believe our customers are our bosses,” Bundu said, drawing applause from participants at the event.

He emphasized that customer satisfaction remains central to Orange Sierra Leone’s operations, adding that the Consumer Parliament offered an important platform for dialogue, collaboration and feedback aimed at improving service delivery and strengthening consumer protection.

Bundu disclosed that Orange Sierra Leone currently supports over 30,000 indirect jobs across the country through its expansive network of franchise operators, agents, kiosks, Orange Money Point-of-Sale operators and other distribution channels. He described the company’s distribution system as one of its strongest pillars in driving access to telecommunications services across Sierra Leone.

Highlighting the company’s infrastructure footprint, Bundu revealed that Orange Sierra Leone has established approximately 650 operational sites nationwide, including installations in hard-to-reach and remote communities with poor road access.

He acknowledged the logistical and operational challenges associated with expanding telecommunications infrastructure in difficult terrains but maintained that Orange remains steadfast in extending connectivity to underserved communities across the country.

According to him, approximately 29 percent of the company’s profits are reinvested into maintaining and expanding network sites and strengthening operational services. He further revealed that more than 50 additional sites have recently been deployed as part of Orange Sierra Leone’s continued nationwide expansion strategy.

Bundu also highlighted the company’s growing investment in Fourth Generation (4G) network technology, assuring consumers that Orange Sierra Leone will continue to invest in innovation and improved service delivery.

“We will continue to invest, innovate and improve connectivity for Sierra Leoneans,” he assured.

The event attracted key government and parliamentary figures, including the Leader of Government Business in Parliament, Hon. Mathew Sahr Nyuma, while the keynote address was delivered by the Minister of Communication, Technology and Innovation, Hon. Salima Monorma Bah.

Also in attendance were the Director General of the National Communications Authority, Amara Brewah, senior executives of Orange Sierra Leone, telecommunications operators, regulators and consumers.

Speaking during the engagement, Amara Brewah reaffirmed NaTCA’s commitment to ensuring telecommunications operators comply with their obligations to consumers while positioning the regulator as a bridge between service providers and the public.

Chairman of the Parliamentary Oversight Committee on Communication and Technology, Hon. Boston Munda, described network connectivity as a major concern for citizens and emphasized the need for stronger accountability and consumer protection within the sector.

Meanwhile, Minister Salima Monorma Bah disclosed that over US$400 million has been invested in Sierra Leone’s telecommunications sector over the last five years, leading to the expansion of network coverage by the country’s four mobile operators. Despite the progress, she acknowledged that challenges such as theft and vandalism of telecommunications equipment continue to hamper service delivery.

The 7th NaTCA Consumer Parliament also featured presentations from other telecommunications operators, including Africell, QCell and Sierratel, all of whom outlined ongoing investments and strategies aimed at improving connectivity and expanding access to digital services across Sierra Leone.

For Orange Sierra Leone, the event served as another opportunity to reaffirm its commitment to listening to consumers and delivering innovative telecommunications solutions that support connectivity, digital inclusion and accelerated national growth for individuals, businesses and communities nationwide. https://thecalabashnewspaper.com/orange-sl-reaffirms-massive-investment-in-connectivity-at-natca-consumer-parliament/